EU consumer protection

Right of Withdrawal

Shopping with us from the European Union? You are entitled to a 14-day cooling-off period. Within those 14 days you may step back from your purchase for any reason at all — no explanation owed, no justification required. Vape Dokha respects this right in full, and you do not need an account or a password to use it. Just send us the short notice below and we will take it from there.

Good to know

  • The 14 days begin on the day you (or someone you nominate) physically receive the last item in your order.
  • Sending your withdrawal notice inside that window is enough — the items themselves can travel back to us afterwards.
  • No login, no customer account, and no membership needed. A single message does the job.
  • This page is open to everyone, though the statutory 14-day right specifically covers consumers based in the EU.
  • Keep your order number handy — it helps us match your request straight away and reply faster.
  • Once we receive your notice you will see an on-screen confirmation that you can print or save for your records.

How to withdraw — two quick steps

1

Tell us you want to withdraw

Tap the button and a short form will open underneath. It takes about a minute.

Frequently asked questions

Do I have to explain why I am withdrawing?
No. The EU cooling-off right lets you withdraw without giving any reason. The reason box on our form is there only if you wish to share feedback.
How long do I have to send my notice?
You have 14 calendar days, counted from the day you receive the final item in your order. As long as your notice reaches us inside that window, you are within your rights.
Do I need to create an account or log in?
Not at all. The form on this page is all you need — no account, no password, no sign-in.
What happens after I send the notice?
You will see an on-screen confirmation with the date and a reference code, which you can print or save. Our UAE team then emails you the return details and arranges your refund once the right conditions are met.
When will I get my money back?
Refunds are processed using the same payment method you used at checkout, without undue delay after we receive your withdrawal and, where applicable, the returned goods or proof that they have been sent.

18+ only. This website sells tobacco and nicotine products, which are intended for adults of legal smoking age. Nicotine is an addictive substance. Please consume responsibly and keep all products away from children.